Workflow
Complaint Management System
About Complaint Management system
Developed for a compliance company, this is a custom-rule Complaint Management system. It allows the company admin to define custom escalation rules for every type of complaints. Users can manage records of the customers and create a complaint based on the customer-inputs. Based on the rules, the complaint is automatically escalated based on the parameters. Various graphical reports are generated to track the performance.
Features
- SAAS based application, can be used by multiple companies to manage complaints
- User Management - Level 1, level 2, Level 3
- Level wise rights like only view, edit or delete
- Create complaint, Set priority
- Set up escalation rules for complaints
- Generate user defined reports with graphs & charts
- User Dashboard, View assigned complaint , add comments
- Manage complaint status, add notes, add document, audio, video etc
Technologies
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