About Complaint Management system
Developed for a compliance company, this is a custom-rule Complaint Management system. It allows the company admin to define custom escalation rules for every type of complaints. Users can manage records of the customers and create a complaint based on the customer-inputs. Based on the rules, the complaint is automatically escalated based on the parameters. Various graphical reports are generated to track the performance.
Features
SAAS based application, can be used by multiple companies to manage complaints
User Management - Level 1, level 2, Level 3
Level wise rights like only view, edit or delete
Create complaint, Set priority
Set up escalation rules for complaints
Generate user defined reports with graphs & charts
User Dashboard, View assigned complaint , add comments
Manage complaint status, add notes, add document, audio, video etc
Technologies
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PHP -
MySQL
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