Innovate. Integrate. Inspire.
We innovate with AI-driven, cutting-edge technology, integrate seamless solutions, and inspire digital transformation across industries.
500+
Projects Completed
13+
Years of Experience
350+
Happy Client
85+
Specialist
5 star Rating Reviews
18,875 Working Hours $500K+ Earned
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Next-Level Business Intelligence Through AI-Enabled Knowledge Access
At Kanhasoft, we specialize in building AI-powered knowledge base platforms that enable instant, intelligent access to business-critical information. Designed for both internal and external users, our solution transforms how knowledge is stored, accessed, and utilized.
Imagine a system that understands natural language, interprets user intent, and evolves with every interaction. That’s what we offer—a smart knowledge platform that reduces support load, cuts operational costs, and dramatically improves user experience.
Whether you’re a fast-growing startup or a complex enterprise, we help you break down knowledge silos, scale customer support, and empower every employee with just-in-time answers.
What our clients say
Kanhasoft delivered a high-quality website and met all expectations. A detailed QA style ensured accuracy during the process and Kanhasoft provided value and a good working relationship. Advocacy groups are impressed by demonstrations and users are pleased.
Kanhasoft completed the all of the project specifications within the designated timeline and internal personnel are happy with the quality. The team’s prompt communication and level of past experience in the industry helped them deliver a product that surpassed all expectations.
Kanhasoft helped the client build a successful product, enabling them to record a client NPS of 75% with about 1,250 customers. They also supported the client to achieve a 100% growth rate. Moreover, the vendor delivered clean code and architecture, resulting in a reliable app with minimal downtime.
Kanhasoft delivered the first full version of the MVP in less than four weeks. The team communicates seamlessly and responds to queries promptly. They know how to fill the blanks in a not-so-ideal specification with minimal direction.
The KanhaSoft team is readily accessible and good at translating ideas into fully-developed platforms. Whether it’s matchmaking or client and employee management, they created highly customized, user-friendly platforms that functioned well and reduced business costs.
Working with Kanhasoft has been fantastic. They exceeded our expectations with fast responses, clear communication, and technical expertise. They handled last-minute changes with ease and delivered tailored solutions. Their automation skills helped us streamline processes and save time. Kanhasoft truly felt like part of our team. If you need reliable web developers, Kanhasoft is a partner you can trust.
At Avnew Health, partnering with Kanhasoft for our CRM development and integration was a great experience. They helped us maintain an IPD-compliant environment while ensuring the CRM worked seamlessly. The project stayed on time, on budget, and was well managed via Asana. Their responsiveness over Zoom and Google Meet impressed us. Kanhasoft has been a reliable, skilled partner from start to finish.
Kanhasoft delivered a custom ERP system that transformed how we operate at Secro. They improved our efficiency by over 40% and reduced document processing time dramatically. Their team handled project management flawlessly and adjusted quickly to any changes we needed. Their technical skill and professionalism made the process smooth and exceeded our expectations.
Built for Knowledge : Smarter Search. Stronger Insights.
We deliver AI-powered knowledge platforms designed to make information instantly accessible, secure, and always up to date. From customer support to compliance, our solutions help reduce ticket loads, speed up answers, and turn content into a real business asset.
Our approach combines intelligent search, analytics, and customizable AI models—so your team and customers get accurate answers faster, while you stay in full control of content and security.
Analytics & Reporting Suite
The analytics and reporting suite shows you exactly how your knowledge base is performing. Track trending and ignored queries, measure which articles deliver value, and pinpoint where users drop off—so you can improve content and create smoother user journeys.
With these insights, you can prioritize updates that matter most, retire content that no longer serves, and continuously refine your knowledge base. The result is a system that evolves with your users and keeps delivering value over time.
- Uncover which queries are trending or ignored
- Identify high-performing and underperforming articles
- Use drop-off points to enhance user journeys
Enterprise-Level Security
Enterprise-level security ensures your knowledge base stays fully protected. With role-based access controls and compliance with GDPR, HIPAA, and regional data laws, you maintain complete governance over sensitive information.
Every action is logged through detailed audit trails, and your data is encrypted both at rest and in transit. This layered approach keeps knowledge safe, private, and trusted across your organization.
- Apply RBAC (Role-Based Access Control)
- Maintain compliance with GDPR, HIPAA, or regional data laws
- Monitor all activity through a full audit trail
- Data Encryption at Rest and in Transit
Content Intelligence Engine
The content intelligence engine keeps your knowledge base organized and always relevant. It automatically tags and categorizes documents, while giving you full control over visibility by defining which user roles can access specific content.
You can choose how to partition documents and preview segmented content before saving, ensuring accuracy and structure. The system also identifies outdated information, recommends revisions, and suggests new content based on recurring unanswered queries.
- Automatically tags and categorizes documents
- Easily add content and define which user roles can view it — ensuring the right information is shown to the right audience
- Choose how to partition your document and preview the segmented content before saving — giving you full control over structure and visibility
- Add Public Website Data to Your Knowledge Base
- Batch Upload Documents to Your Knowledge Base
- Detects outdated content and recommends revisions
- Suggests new content needs based on recurring unanswered queries
Query & Model Customization
Query and model customization lets you adapt AI to fit your unique workflows. You can select the right LLM at query time, fine-tune creativity levels, and ensure responses align with your requirements.
With flexible prompts, fallback strategies, and context injection, the system ensures accurate, brand-aligned answers that stay reliable across every interaction.
- Choose your preferred LLM Model at query time: select from top-tier models like OpenAI, Anthropic, or open-source alternatives based on use case.
- Control temperature and creativity settings: fine-tune how deterministic or exploratory the responses should be.
- Inject context-specific system prompts: tailor the model’s behavior per department, product, or audience.
- Enable fallback strategies: specify how to respond when no answer is found
Intelligent Search & NLP Capabilities
Intelligent search with natural language processing makes it easier for users to find exactly what they need. It handles typos, slang, and incomplete queries while continuously improving accuracy.
The system adapts to your industry language and learns from past interactions, ensuring faster, smarter, and more relevant results every time.
- Understands slang, typos, and incomplete questions
- Learns from prior searches to auto-suggest answers
- Adapts to different phrasing and industry-specific language
Supercharge Your Knowledge Hub with AI—Kanhasoft Makes It Possible
Supercharge your knowledge hub with AI and transform how information flows across your organization. Kanhasoft builds platforms that make knowledge easy to find, manage, and keep up to date.
From reducing support tickets to improving team productivity, our AI-powered solutions give you smarter search, stronger insights, and secure access to the right information at the right time.
- Smarter, faster, context-aware search for instant answers.
- AI that learns, updates, and keeps your knowledge fresh.
- Plug-and-play integration with your favorite tools.
Portfolio
How we turn complex ideas into powerful, custom-built software and apps that drive real business results.
What Is an AI-Enabled Knowledge Base?
An AI-enabled knowledge base is more than a searchable library—it's a living, breathing, learning assistant powered by Artificial Intelligence, Machine Learning, and Natural Language Processing.
What Makes It Intelligent?
- Understands Intent: Goes beyond keywords to understand what users actually mean.
- Learns Continuously: Improves with every query, click, and feedback loop.
- Delivers Conversational Responses: Feels natural and human-like.
- Supports Omnichannel: Available via chatbot, website, mobile, CRM, or any integrated interface.
Feature
- Search Method
- Updates
- Customization
- Scalability
Traditional KB
- Keyword Matching
- Manual
- Static Content
- Limited
AI-Enabled KB
- Natural Language Understanding
- Self-updating via ML
- Role-based, contextual
- Handles 1000s of queries in parallel
Why Choose an AI-Driven Knowledge Base?
Traditional support systems rely on static help articles or keyword-based searches that often miss the user’s intent. An AI-enabled knowledge base goes a step further—it understands questions in real language, finds contextually relevant answers, and keeps getting smarter over time.
Fewer Support Tickets
By answering common questions automatically, it drastically reduces the need for human intervention.
Faster Resolution
Instant, precise responses—available anytime—improve customer satisfaction and employee productivity.
Self-Learning
The system evolves as users interact with it, minimizing manual updates and improving accuracy.
Multi-Device, Multi-Language
Seamlessly supports a global audience across web, mobile, and messaging platforms.
Personalized Experiences
Each answer is tailored to user roles, preferences, and history—boosting relevance.
Make Your Knowledge Work Smarter.
Talk to us and see how AI-driven knowledge bases streamline access, boost efficiency, and keep your teams in sync.
Custom AI Knowledge Base Development by Kanhasoft
We don't offer off-the-shelf solutions. Every organization has its own goals, workflows, and content structures. That’s why we custom-build AI knowledge bases aligned to your exact needs.
Discovery & Analysis
- We understand your business, knowledge sources, user types, and integration requirements.
AI & NLP Architecture
- Our experts design a backend capable of learning, adapting, and scaling.
Content Ingestion
- We organize your content—PDFs, docs, chat logs, videos—into machine-readable formats.
Access Control
- Set permissions and visibility based on roles, departments, or regions.
User Interfaces
- We build intuitive admin panels and user dashboards for ease of use.
Ongoing Learning
- System updates itself using feedback, engagement data, and usage patterns.
Our Upwork Track Record
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Ahmedabad, India (UTC+5:30) -
100% Job SuccessTOP RATED
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Total Earned$500K+
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Total Jobs90
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Total Hours18,875
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Member SinceApr 27, 2013
Multilingual & Cross-Cultural Capabilities
Our platform removes language barriers so you can serve customers worldwide without duplicating content.
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NLP-powered natural translations
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Localized answers, natural fit
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Real-time language detection
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One source, global scale
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Built for global teams
Business Impact of AI Knowledge Management
Implementing AI in knowledge systems isn't just about technology—it’s about transforming business performance.
Response Time
Drop from minutes to milliseconds
Cost Reduction
Cut down support staffing needs by 30–60%
Availability
Serve global users even during off-hours
Consistency
Ensure no customer gets outdated or incorrect answers
Collaboration
Teams can contribute and benefit from shared intelligence
Data-Backed Insights
Improve decisions with real-time usage analytics
Fewer Repetitive Inquiries
Free up human agents for complex tasks
Real-World Use Cases
Our AI knowledge base supports a wide variety of applications.
AI-Driven Knowledge Base that Learns, Adapts, and Protects
Our AI-enabled knowledge base continuously learns from user interactions, spotting gaps and suggesting new content before they become problems. At the same time, enterprise-grade security ensures your data stays protected, whether hosted on-premise or in the cloud.
AI-Powered Tracking & Learning
- Most searched terms and failed queries
- Time spent per article or document
- User feedback on response relevance
- Recurring issues with no available answers
- Patterns that signal outdated or missing knowledge
- User-Interested Topics
- User Interest-Based Suggestions on Main Search Screen
We use this data to automatically enhance system knowledge, reduce gaps, and suggest new content proactively.
Guaranteed Security You Trust
- SSL/TLS Encryption: All data transfers are protected
- Access Logs: Track who did what and when
- Regulation Compliance: GDPR, HIPAA, SOC2 readiness
- Private Hosting Options: On-prem or on your preferred cloud
- Multi-Factor Authentication: Extra layer of login security
- Regular Security Audits: Proactive checks to identify vulnerabilities
- Data Backups & Recovery: Ensures business continuity in case of failure
Your data is not just secure—it’s fortified.
Seamless Integrations with Your Tech Ecosystem
Your knowledge base should work in harmony with the tools your team already uses.
CRM:
Salesforce, Zoho, HubSpot
Helpdesk:
Zendesk, Intercom, Freshdesk
CMS:
WordPress, Shopify, Drupal
Collaboration Tools:
Slack, Teams, GSuite
Custom Apps:
Connect via secure APIs
Document Uploads:
PDF, PPT, PPTX, DOC, DOCX, Text, etc.
Explore Additional Services of Kanhasoft : Solving More Problems for You
Web App Development
Kanhasoft specializes in cutting-edge web app development, offering tailored solutions that seamlessly blend innovation and functionality. With a focus on user-centric design and robust technologies, Kanhasoft creates dynamic web applications that elevate user experiences and drive business success.
Mobile App Development
Kanhasoft excels in mobile app development, crafting intuitive and feature-rich applications for iOS and Android platforms. Leveraging the latest technologies, Kanhasoft ensures mobile solutions that resonate with users, delivering a seamless blend of performance and user-friendly design.
ERP Software Development
Kanhasoft is a leading provider of ERP software development, offering tailored solutions that streamline business processes, enhance efficiency, and foster seamless collaboration. With a focus on customization and scalability, Kanhasoft empowers organizations to optimize their operations through robust and integrated ERP systems.
CRM Software Development
Kanhasoft excels in CRM software development, delivering personalized solutions that empower businesses to build and nurture lasting customer relationships. With a commitment to user-friendly interfaces and advanced functionalities, Kanhasoft's CRM systems drive efficiency and enhance customer engagement, ensuring a competitive edge in today's dynamic business landscape.
Cloud/SaaS App Development
Kanhasoft specializes in Cloud/SaaS app development, harnessing the power of scalable and secure cloud solutions to create innovative software-as-a-service applications. With expertise in deploying cutting-edge technologies, Kanhasoft ensures seamless and efficient cloud-based solutions tailored to meet the unique needs of businesses, enhancing accessibility and performance.
IT Staff Augmentation Services
Kanhasoft offers hire remote developers, providing access to a pool of skilled professionals across various technologies. With a focus on flexibility and expertise, Kanhasoft's remote developers seamlessly integrate into project teams, delivering high-quality solutions and contributing to the success of diverse development endeavors.
Industries We Serve
For years, we have been the best software development company in UK, USA and India, and for all those years, we have served clients belonging to different industries and domains.
Frequently Asked Questions
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