Author: Manoj Bhuva

Introduction We’ve all been there—testing out yet another off-the-shelf CRM tool with fingers crossed and hopes high. The homepage looks promising, the demo video is slick, and the pricing page practically begs you to click “Start Free Trial.” Fast forward a few weeks, and what began with optimism ends in frustration. Why? Because one-size-fits-all CRM tools rarely fit anyone well. At Kanhasoft, we’ve worked with businesses across industries who came to us after juggling Excel sheets, juggling five disconnected platforms, or worse—building their sales process around software limitations. That’s not how it should work. Your CRM should fit your business, Read More

Understanding the Basics of CRM Systems We begin (as all grand adventures do) with the fundamentals of Customer Relationship Management systems — or CRM, for those of us who prefer acronyms for breakfast. A CRM system is essentially the digital nerve center where customer data, interactions, sales funnels, support tickets, and more converge. Think of it as the brand’s brain—storing contact histories, purchase preferences, follow‑up reminders, and sometimes even fuzzy notes like “loves pineapple on pizza” (we’re not judging, just stating facts). Now, off‑the‑shelf CRMs get the job done and often come with glitzy dashboards and canned reports. But here’s Read More