For any business, Customer satisfaction is a key point. To build a long-term customer relationship, CRM application development is necessary. CRM improves your customer interaction with the 360-degree view of the entire customer journey. All the CRM software operate with the same basic goal i.e customer relationship. But how to achieve this goal varies from system to system and business to business. That is why custom CRM development is perfect which suits all your business needs.
5 Things you should ask when hiring a CRM software development company
1. Cloud-based or on-premise?
Cloud-based and on-premise CRM both have their advantages and disadvantages. The key is to figure out that which CRM solution best suits your company and business.
On-premise CRM that is hosted on the company’s own server and is generally more customizable, which also means they need an on-site IT team to configure, secure and maintain them. And it is also not sure that If you find the right CRM, do you really need all those customizations or not?
Cloud-based CRM is hosted on a remote server which will be operated by hosting company. From software updates, hardware maintenance and upgrades, data backups, and security measures are all handled by CRM development services provider.
Additionally, cloud-based CRM tends to need a very small team to manage them, enabling this option a lot more accessible to any businesses from small to large. Cloud-based CRM is also more easily scalable, which we’ll go into next.
2. Is it scalable?
Just imagine a case where your business has been growing tremendously and suddenly your entire CRM software crashes because it is not developed in a way to handle the workload anymore. It wasn’t configured for this. At the time your team is scrambling to find a solution. This is the potential result of not selecting a scalable system from the get-go.
Scalability means that your CRM is able to expand with your business growth easily. All the operations it can be able to perform properly with both a small client base and even a larger one. Generally, cloud-based CRM is much more easily scalable than on-premise CRM.
3. What software does it integrate with?
Are you using different various software to manage your customers, invoices & payments, emails, campaigns, and meetings separately? If yes then it gets too difficult to look the entire customer relationship in one place, which is kind of the whole point of CRM. It means that to view the complete system growth, you’ll need to check every system. Just look at the problem. This is not even professional, neither effective and nor efficient. How it looks if you are speaking to a customer while scrambling to collect all the necessary information.
Now imagine if of these different software apps could merge together: that’s the secret of integrations. The CRM software development should be able to integrate with the various day-to-day tools your company uses like your accounting software, email, project management software, proposal documents, collaboration tools and more.
4. How much will it actually cost?
One can find the standard CRM licensing cost and pricing information on a CRM solution provider’s website, which is typically charged on an annual or monthly, and per-user basis.
Along with this, here are some other hidden costs some CRM solution providers may charge you:
Storage: Check the storage included with the standard pricing and if it’s not enough according to your needs than also check, how much do they charge for additional storage?
Support: Does the CRM company offer support? Is it free?
Training: Confirm that will training be provided by the CRM company? Is it free or offered at an additional price?
5. Easily adapted by the rest of the company or not?
The main concern with a lot of CRMs is the steep learning curve and the staff’s willingness and overall ability to adapt to the new software. It’s very important to ensure that your team understands why you’re getting a CRM or implementing a new one.
CRM help your business to reach its goals and make everyone’s lives easier. It’s very crucial to choose a CRM software development company that provides initial training, ongoing and real-time support to ensure your business’s long-term success with the product.
Where to Find the Right CRM Application Development Company?
To build your own custom CRM software, Kanhasoft is the perfect agency. We are offering CRM development services globally from more than 6 years. Until now we have covered most of the industry verticals and from startup to enterprise level firms. We can build CRM application from the scratch which will perfectly suit your business needs and goals. Contact us to share your requirements today.