AI-Enabled Knowledge Base: The Future of Self-Service Support
Ah, self-service support—once the cousin of dial-up internet and fax machines, now poised to be the superhero of modern CX (that’s Customer Experience for the acronym-averse). But folks, we’re not talking about your grandpa’s FAQ page. Enter the AI-enabled knowledge base—a game-changer so transformative it’s making traditional help desks quake Read More

