Beyond Chatbots: How AI Agents Are Transforming SaaS Workflows
Why SaaS Needed a Makeover (Spoiler: It Was the Humans) Let’s be honest: humans are fantastic at a lot of things—art, empathy, TikTok dances. But when it comes to repetitive workflows in SaaS platforms? Well, let’s just say “consistent efficiency” isn’t our greatest strength. You don’t need to dig deep into an IT service desk or a customer onboarding process to find the inefficiencies—delays, missed follow-ups, manual data entry (the horror!). That’s why SaaS platforms started getting… well, smarter. Automation became the first step, helping to remove tedious tasks from the human to-do list. But automation alone wasn’t enough—it was Read More